These terms and conditions of sale apply to all orders placed with Lakeside Special Products Limited (Trading as Starr Tattoo Supplies), when placing an order the buyer acknowledges and agrees that they will be bound by them.
If you have repair enquiries, please visit our repairs page.
All prices for UK mainland are subject to VAT at the current rate at time of order.
European customers must quote a valid VAT number to avoid VAT charges.
International customers (outside of Europe) will not be charged VAT.
Prices may be subject to change at any time without prior notice.
Special offers and discounts will only be valid for the specified term.
All major Debit & Credit Cards accepted – deliveries to registered card address only.
PAYPAL accepted at checkout.
Title of goods shall remain with Starr Tattoo Supplies until full payment is received.
First time high value orders must be delivered to the card holder's address.
DAMAGES & SHORTAGES
Postage damages and/or delivery shortages must be reported to Starr Tattoo Supplies within 48 hours of delivery.
The buyer is to keep all packaging and take pictures of any damaged goods.
Any shortages will be sent out as soon as possible once agreed.
If you need to return an item to us (whether it be a general return, damaged product or warranty issue) please call 01527 520894 and one of our team will raise a Support Ticket and guide you through the return process.
Customers MUST contact us within 48 hours if a product is incorrect or missing from an order - any time after this and
we cannot guarantee replacements.
Goods returns will only be accepted by prior agreement and arrangement via Email or Phonecall.
Returned items which were ordered incorrectly will be subject to a 10% restocking fee.
We will not refund postage fees for any returned goods which were mistakenly ordered.
If no fault is found when tested, you will be asked to pay for the return delivery charge.
Please note that certain sterile items cannot be returned. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.
CREDITS & REFUNDS
Credits or refunds may be issued in certain circumstances, at the discretion of Starr Tattoo Supplies. Returned items must be unopened and in re-sellable condition.
The buyer is responsible for return postage costs and a 10% restock fee will be charged.
In the event of a successful warranty claim return, the buyer’s return postage cost will be credited to their account.
Please note that certain sterile items cannot be returned, which includes pigments, cartridge needles and microblades. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.
Certain items are subject to a Manufacturer’s Warranty period. In the event of a warranty claim, please follow the Return Policy outlined above. Once we have received the returned item it will be processed according to the Manufacturer’s Warranty procedure. This will often require us to dispatch the item to the relevant manufacturer for repair or replacement, in accordance with their individual warranty terms.
All warranty claims will be trackable using our Support Helpdesk.
We offer free next day delivery on all mainland UK website orders.
Small sized orders under £25 in value may be delivered by Royal Mail 2nd Class Signed. All other orders over £25 will be sent DPD next day delivery.
Overseas delivery can vary in both shipment time and cost. Contact us for more information.
UK mainland orders received by 4pm will normally be delivered next working day (DPD).
Out of stock items may be substituted or cancelled as preferred.
Any shortages or damaged goods must be reported within 2 business days from delivery.
For other delivery options including AM, Saturday or Saturday AM, contact us prior to completing your order.
We reserve the right to amend product design or specification without notice.
Product images and colours are for reference only and may vary from batch to batch.
Customers should be satisfied that products ordered are suitable for the end use. We recommend spot testing before use of any appropriate products.
Starr Tattoo Supplies will not be held responsible for the misuse of any products. The seller cannot be held responsible for the incorrect storage of purchased goods
Overseas customers should ensure that products are approved for use in their territory