These terms and conditions of sale apply to all orders placed with Lakeside Special Products Limited (Trading as Starr Tattoo Supplies), when placing an order the buyer acknowledges and agrees that they will be bound by them.
If you have repair enquiries, please visit our repairs page.
All prices for UK mainland are subject to VAT at the current rate at time of order.
European customers must quote a valid VAT number to avoid VAT charges.
International customers (outside of Europe) will not be charged VAT.
Prices may be subject to change at any time without prior notice.
Special offers and discounts will only be valid for the specified term.
All major Debit & Credit Cards accepted – deliveries to registered card address only.
Title of goods shall remain with Starr Tattoo Supplies until full payment is received.
First time high value orders must be delivered to the card holder's address.
DAMAGES & SHORTAGES
Postage damages and/or delivery shortages must be reported to Starr Tattoo Supplies within 48 hours of delivery.
The buyer is to keep all packaging and take pictures of any damaged goods.
Any shortages will be sent out as soon as possible once agreed.
If you need to return an item to us (whether it be a general return, damaged product or warranty issue) please call 01527 520894 and one of our team will raise a Support Ticket and guide you through the return process.
CREDITS & REFUNDS
Credits or refunds may be issued in certain circumstances, at the discretion of Starr Tattoo Supplies. Returned items must be unopened and in re-sellable condition.
The buyer is responsible for return postage costs and a 10% restock fee will be charged.
In the event of a successful warranty claim return, the buyer’s return postage cost will be credited to their account.
Please note that certain sterile items cannot be returned, which includes pigments, cartridge needles and microblades. We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.
Certain items are subject to a Manufacturer’s Warranty period. In the event of a warranty claim, please follow the Return Policy outlined above. Once we have received the returned item it will be processed according to the Manufacturer’s Warranty procedure. This will often require us to dispatch the item to the relevant manufacturer for repair or replacement, in accordance with their individual warranty terms.
All warranty claims will be trackable using our Support Helpdesk.
We offer free delivery on all mainland UK website orders.
UK mainland orders received by 3pm will normally be delivered next working day (UPS). Overseas delivery will be 2-5 working days with carriage charged at cost.
Out of stock items may be substituted or cancelled as preferred.
We reserve the right to amend product design or specification without notice.
Product images and colours are for reference only and may vary from batch to batch.
Customers should be satisfied that products ordered are suitable for the end use. We recommend spot testing before use of any appropriate products.
Starr Tattoo Supplies will not be held responsible for the misuse of any products. The seller cannot be held responsible for the incorrect storage of purchased goods
Overseas customers should ensure that products are approved for use in their territory